These Terms of Service ("Terms") govern your purchase and use of any service provided by AMEXIS AI PTY LTD (ABN 64 691 344 859), trading as AMEXIS.AI ("we", "us", "our"). By submitting an order, signing up through a payment link, or otherwise engaging us to provide a service, you ("you", "your", "Client") agree to be bound by these Terms.
Where you complete a payment or subscription setup through a Stripe-hosted payment link, ticking the "I agree to the Terms of Service" checkbox constitutes your acceptance of these Terms in full, and forms a binding agreement between you and AMEXIS.AI.
Specific details for your engagement, such as which services you've purchased, the fees payable, and any service-specific terms, will be set out in your order confirmation, proposal, invoice, or the payment link itself (your "Order"). Your Order forms part of your agreement with us alongside these Terms. Where there's a direct conflict between your Order and these Terms, your Order takes precedence for that specific engagement.
We provide done-for-you digital marketing and AI agent services, which may include:
Not every service is available to every client, and some services (including Outbound Agents) may be offered on a limited or beta basis. The specific scope of the services you've purchased will be set out in your Order.
Fees for our services are set out in your Order. Unless otherwise stated, ongoing services are billed monthly in advance on a recurring basis, via the payment method you provide at signup.
Payments are processed through Stripe. By providing your payment details and completing checkout, you authorise us to charge your nominated payment method (including via direct debit) automatically each billing cycle until your subscription is cancelled in accordance with these Terms. We do not store your full payment card or bank details ourselves, these are held securely by Stripe.
If a payment fails, we may retry the charge and will attempt to contact you to update your payment details. We reserve the right to suspend services if a payment remains unresolved for more than a reasonable period following a failed charge.
We may change our fees from time to time. Where a fee change affects an active subscription, we will provide at least 30 days' written notice before the new fee takes effect. Continuing to use the service after that date constitutes acceptance of the new fee.
Unless your Order states a fixed minimum term, our services are provided on a month-to-month basis.
You may cancel your subscription at any time by providing at least 30 days' written notice to info@amexis.ai. Your subscription and any associated billing will continue for the duration of the notice period, and you remain responsible for any fees that fall due during that time. Cancellation takes effect at the end of the 30-day notice period, or at the end of your current billing cycle, whichever is later.
We may also suspend or terminate your access to a service for non-payment, breach of these Terms, or unlawful use, as set out in Section 12.
Once a billing period has commenced, fees for that period are non-refundable. This applies whether or not you use the service during that period, and whether cancellation is initiated by you or occurs at the end of a notice period. This section does not limit any right you may have under the Australian Consumer Law that cannot be excluded by agreement.
Ownership and licensing of anything we build or set up for you (including websites, content, AI agent configurations, and related assets) depends on how that service was purchased, as set out in your Order:
Where it isn't otherwise specified, your Order will confirm which of these arrangements applies to your engagement.
To deliver our services effectively, we may need you to provide accurate business information, timely access to relevant accounts or systems, and reasonably prompt feedback or approvals. Delays on your part may affect our ability to deliver services on the expected timeline.
Where you use an AI agent service (including Outbound Agents) for outreach such as sales calls, lead generation, or debt collection, you remain responsible for ensuring that use complies with all applicable laws, including telemarketing, do-not-call, privacy and debt collection regulations that apply to your business and industry.
AI agents are built to complete a defined set of tasks and may not handle every situation as a human would. While we build, train and monitor each agent, you acknowledge that AI-generated responses may occasionally be imperfect, and you're encouraged to review agent workflows and scripts before launch. We do not guarantee a specific outcome, conversion rate, or result from the use of an AI agent.
Outbound Agents are currently offered on a beta basis. Features, availability and performance may change as the service is refined, and closer involvement from our team should be expected during onboarding.
Digital marketing outcomes (including search rankings, traffic, leads, and advertising performance) depend on many factors outside our control, including third-party platforms, market conditions, and competitor activity. We do not guarantee specific rankings, traffic, lead volumes, or revenue outcomes from any service.
Our services may involve or rely on third-party platforms such as Google, Meta, AI providers (including OpenAI, Anthropic, Google and others), telephony providers, and hosting providers. These platforms have their own terms and policies that are outside our control, and we're not responsible for outages, changes, or decisions made by those third parties.
Each party agrees to keep confidential any non-public business, technical or financial information shared by the other party in connection with the services, and to use it only for the purpose of delivering or receiving those services.
We may suspend or terminate your access to a service, with notice where reasonably possible, if: payment remains overdue and unresolved; you breach these Terms or your Order; or your use of a service is unlawful, fraudulent, or puts us or a third party at risk.
On termination or cancellation, any outstanding fees remain payable, and your licence to use subscription-based deliverables (see Section 6) ends. We may retain or delete data associated with your account in line with our Privacy Policy.
To the maximum extent permitted by law, our total liability to you arising out of or in connection with these Terms or any service, whether in contract, tort or otherwise, is limited to the total fees paid by you for the relevant service in the 3 months preceding the event giving rise to the claim. We are not liable for any indirect, consequential, or special loss, including loss of profits, revenue, or business opportunity.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.
You agree to indemnify us against any claim, loss or liability arising from your breach of these Terms, your unlawful use of a service, or content or information you provide to us that we reasonably rely on in delivering the service.
We may update these Terms from time to time. Where a change materially affects an active subscription, we'll provide reasonable notice before it takes effect. Continuing to use our services after that point constitutes acceptance of the updated Terms.
These Terms are governed by the laws of New South Wales, Australia, and each party submits to the non-exclusive jurisdiction of the courts of that state.
These Terms, together with your Order, constitute the entire agreement between you and AMEXIS.AI in relation to the services, and supersede any prior discussions or agreements on the same subject. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. We may engage subcontractors to help deliver our services, and remain responsible for the services delivered to you.
If you have any questions about these Terms, contact us at info@amexis.ai.
