Explain
Answer questions about services, facilities, policies or schedules using the information you approve.
AI Chat Agents
Turn a question
into a next step.
Give website visitors useful answers and a clearer path to a booking, an enquiry or the information they came for.
Explore the possibilities Relevant answers. Useful actions. A clear path to a person.
Be useful while
they’re interested.
A visitor may be one answer away from taking the next step. Help them understand the offer without searching through pages or waiting for a reply.
We build the conversation around what they are trying to do, then connect suitable actions to your booking or business systems.
From interest to a first visit
Conversation example- Visitor
I’m thinking about joining, but I haven’t trained for a while.
- AI agent
An introductory session is a good way to see the space and meet a coach. Would you prefer a weekday or a weekend?
- Visitor
A weekday evening would be good.
- AI agent
I can check the introductory-session calendar. Which day would suit you?
The next step: check connected availability, collect the required details and confirm the booking with the visitor.
Help choosing the right car
Conversation example- Visitor
We need room for two adults, two children and luggage.
- AI agent
Let’s look at a suitable vehicle category. What are your collection and return dates, and where would you like to collect?
- Visitor
Sydney Airport, Friday to Monday.
- AI agent
Which Friday? I’ll use the exact dates to check availability and the relevant hire options.
The next step: show suitable options and progress through the connected booking process. Prices and availability come from the hire system.
Get the details before heading out
Conversation example- Supporter
Is the next home game on Saturday or Sunday?
- AI agent
The current fixture lists Sunday. Would you like the venue and entry information as well?
- Supporter
Yes. Where do we get tickets?
- AI agent
You can book through the official ticket page. I can also help you find the venue’s arrival information.
The next step: direct the supporter to the current fixture and official ticket information.
Answers are the start.
Actions make them useful.
Different enquiries need different outcomes. The agent’s job is to move the conversation towards the right one.
Help decide
Ask relevant questions and guide the visitor towards a suitable service, product category or next step.
Move things forward
Book through a connected system, capture a qualified enquiry or pass the conversation to your team.
Built around
your business.
Kept close to it.
The quality of an answer depends on the information behind it. We identify the sources that matter and the details that change.
- Your information
- Services, FAQs, policies and other approved material give the conversation its foundation.
- Your systems
- Availability, booking details and other live information come from the connected systems agreed in scope.
- Your people
- Complex requests and exceptions have a defined handover, with the context your team needs.
A considered conversation,
from the first question.
- 01
Map the intent
Choose the questions and actions that matter most on the pages visitors already use.
- 02
Write for the brand
Set the tone, useful prompts and the information needed to help.
- 03
Connect and test
Check the sources, system actions, fallbacks and mobile experience.
- 04
Keep it relevant
Review unanswered questions, completed journeys and changes in the business.
The details
behind the chat.
Can it work on our existing website?
We review your website and how it is managed, then agree where and how the chat should appear. A membership or booking page may benefit from a different opening conversation to a general contact page.
Can it complete a booking rather than just collect a lead?
Yes, where a suitable booking integration and the required permissions are available. We define the steps, confirmation and failure handling before including this in the scope.
What if a visitor wants to speak to someone?
We provide an agreed route to the team. Depending on your setup, that may be a live handover, a message or a callback request. It should be clear what happens next.
Who keeps the answers current?
We agree who owns the information and how changes are maintained. This can form part of an ongoing managed service or a process your team operates.
What should your
website help people do?
Tell us about your visitors and the questions that stand between them and their next step.