The platform
Powered by Dialpad.
Our communications solution runs on Dialpad, bringing cloud calling, collaboration and AI capabilities together.
The technology provides the foundation. The right configuration makes it useful to your business.
Business Communications
Better connections.
Better conversations.
Make it easier for customers to reach you and for your team to work together. Cloud business calling and collaboration, shaped around the way you operate.
Commercially led. Technologically enabled.Explore
Your business number.
Wherever work happens.
At the desk, between locations or out with a customer. Your phone setup should reflect how your team actually works.
- Be easier to reach.
- Bring business calls to desktop and mobile, with a shared number your customers recognise.
- Find the right person.
- Shape greetings, menus and routing around who handles each type of enquiry.
- Know what happens next.
- Decide how unanswered and after-hours calls are handled before someone needs to reach you.
A call comes in.
Where should it go?
Business hours
Your business numberOpen
Ring the teamThe people who can help.
At the deskOn mobile
No answer? Route the call to your agreed fallback or voicemail.
After hours
Your business numberClosed
Play your greetingSet a clear expectation.
Opening hoursLeave a message
Tell callers when you are available and how to leave an enquiry.
Multiple locations
Your business numberChoose
Choose a locationReach the relevant team.
Location oneLocation two
Use a simple menu to direct callers to the location they need.
Your hours. Your teams. Your call flow.
Stay in the conversation.
Good communication includes what happens between calls—and what your team remembers afterwards.
- Talk, message, meet.
- Bring calling, team messaging and video meetings into one place.
- Keep the useful details.
- AI transcription and summaries can help capture what was discussed and what needs attention.
- Connect the next action.
- Explore integrations with the systems your team already uses, so conversations can inform the work that follows.
We confirm the features, integrations and recording settings that suit your plan and business.
Established technology.
A considered setup.
Confidence comes from understanding both the platform behind your communications and the people helping you put it to work.
Your working relationship
Delivered by AMEXIS.AI.
We start with your team, your customers and the way enquiries move through the business.
From that, we shape the setup, coordinate implementation and agree how training, ongoing changes and support will work.
Swipe to explore
The move matters
as much as the system.
A new phone setup touches customers and staff from day one. We work through the practical details before making the change.
Understand.
Review numbers, users, locations, devices and the calls that matter to your business.
Plan.
Agree the call flow, check number-transfer requirements and set a practical transition plan.
Set up.
Configure the agreed solution, test how calls are handled and help the team get comfortable.
Refine.
Review the day-to-day experience and adjust the setup as your people and priorities change.
Some enquiries
can take care
of themselves.
Answer. Capture. Hand over.
Opening hours. A booking enquiry. A request for a callback. An AI voice or digital agent can handle suitable routine interactions using agreed business information and workflows.
We define what it should answer, what it can do and when a person needs to step in. Agents can form part of your communications solution or be scoped as a separate managed service.
Discuss an AI agent Explore AI voice agentsBefore you
make the move.
A few practical questions, answered.
Can we keep our existing business number?
In many cases, yes. We check whether your numbers can be transferred, what they are linked to and what your current provider requires. Timing and any transfer fees are confirmed as part of the plan. Keep your existing service active until the transfer is complete.
Do we need new desk phones?
Not necessarily. Calling is available on supported desktop and mobile apps, with compatible desk phones an option. We review your devices, internet connection and working environment before recommending what to keep or replace.
What happens if our internet connection goes down?
Cloud calling needs a working connection. We discuss suitable fallback options, such as mobile data or alternative call routing, as part of the setup. The right arrangement depends on your devices, coverage and how the business operates.
Can it connect with our CRM and other tools?
Dialpad offers integrations with business platforms. We check your specific systems, the information you want to share and the required plan or configuration before including an integration in the solution.
What will it cost, and who helps us afterwards?
We scope the service around your users, numbers and requirements. Your proposal will separate recurring services, setup and any additional work, and explain the support arrangements, contact route and responsibilities. You will know what is included before proceeding.
Let's look at how
your business connects.
Tell us what works today and what gets in the way. We can discuss your current setup or walk you through the capabilities most relevant to your team.